Overview
This policy explains how refunds, returns and cancellations are handled for digital products, recurring memberships and physical goods purchased from Why Would Jesus Do.
Nothing in this policy limits any rights that cannot legally be excluded under the laws applicable to your purchase.
Digital Products
Our digital products include downloadable PDF guides, ebooks, audio files, video files, downloadable software and other digital content.
Except where required by applicable law, digital purchases are final and non-refundable once the download, delivery or access to the digital product has begun.
We do not provide refunds for change of mind after digital delivery or access has begun.
Before completing your purchase, please review the product description and ensure that the stated digital format is suitable for you.
If digital content is faulty, materially different from its description or otherwise does not meet rights that cannot legally be excluded, please contact us at Admin@WhyWouldJesusDo.com.
Recurring Memberships
Recurring memberships renew automatically at the billing interval displayed when you subscribe, unless cancelled.
You may cancel your membership at any time. Cancellation prevents future renewal payments from being taken.
Payments that have already been processed are non-refundable, except where required by applicable law. We do not provide full or partial refunds for an unused portion of a current membership period.
Physical Goods
Our refund and returns period for eligible physical goods lasts 30 days. If more than 30 days have passed since delivery, we may be unable to offer a refund or exchange.
To be eligible for a return, the item must be unused, in the same condition in which it was received and returned in its original packaging.
To complete a return, we may require a receipt or other proof of purchase.
Please do not return a purchase to a manufacturer unless we have specifically instructed you to do so.
Items That Cannot Be Returned
Certain items may be excluded from change-of-mind returns, including:
- Digital products after delivery or access has begun
- Gift cards
- Perishable goods
- Newspapers, magazines and similar publications
- Intimate, sanitary or personal-care goods where a return would be inappropriate
- Hazardous materials, flammable liquids or gases
- Items specifically identified as non-returnable before purchase
This does not affect rights that apply where an item is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.
Partial Refunds
Where appropriate, only a partial refund may be granted for:
- Books or other physical items showing clear signs of use
- Opened media, software or sealed products where the seal has been broken
- Items that are not in their original condition
- Items damaged or missing parts for reasons not caused by us
- Eligible items returned outside the stated returns period
Refunds for Physical Goods
Once a returned item has been received and inspected, we will notify you by email.
We will confirm whether your refund has been approved or rejected. If approved, the refund will be issued to the original payment method.
The time taken for the refund to appear may depend on your payment provider or financial institution.
Late or Missing Refunds
If an approved refund has not appeared, please first check your account again and contact your payment provider or bank.
Processing times can vary between financial institutions.
If you have completed these checks and the refund is still missing, contact us at Admin@WhyWouldJesusDo.com.
Sale Items
Change-of-mind refunds may not be available for discounted or clearance physical goods where this was made clear before purchase.
This does not affect any rights that apply where a sale item is faulty, damaged or not as described.
Exchanges
We replace eligible physical goods where they are defective or damaged.
To request an exchange for the same item, contact Admin@WhyWouldJesusDo.com.
Gifts
If an eligible physical item was marked as a gift when purchased and sent directly to the recipient, any approved return may be issued as store credit or gift credit.
If the item was not marked as a gift, any approved refund will normally be returned to the original purchaser and payment method.
Returning Physical Goods
Before returning a physical product, contact Admin@WhyWouldJesusDo.com for return instructions.
Returns should be sent only to the address provided in our email correspondence.
Unless the item is faulty, damaged, incorrect or otherwise subject to rights that require us to cover the cost, you will be responsible for return shipping.
Original shipping charges and return shipping charges are generally non-refundable unless required by applicable law.
For higher-value items, we recommend using a trackable shipping service or appropriate shipping insurance. We cannot guarantee receipt of a returned item that cannot be tracked.
Contact Us
For questions about refunds, returns or membership cancellations, contact: